Return Acceptable

If for any reason the item is less than satisfactory, a return request may be made via “Order Detail” within seven (7) business days of receipt. In order to keep the cost of the goods reasonable, a refund will be issued without any return cost or in certain cases, it would be minus the original and return shipping costs for certain items, such as shoes etc. In order to be eligible for a return, all return items must be in unworn, unaltered, and in its original packaging with tags still attached. Returns will only be accepted via the provided shipping return label.

To start a return, you can contact us at contact@loredemure.com. Please note that returns will need to be sent to the address provided by the company.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@loredemure.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned:

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@loredemure.com.